Mystery Shopper

We see to it that our projects are carried out in a reliable manner by enhancing the quality of our research and improving the competences of our auditors.


In our Mystery Shopping studies we apply an audit scenario containing questions related to the objectives of the study.

We specialize in weight studies of " mystery shopping" research and customer satisfaction
and use their results in Practice Management.

We measure

We analyse

We recommend


ASM SALES FORCE AGENCY checks and monitors:

Retail networks
Fast food chains
Banks
Restaurants
Drugstores
Fuel stations
Car salons
Hotels
Beauty salons and SPA
Gyms and fitness clubs
DIY
Rentals

Many other Institutions and sales in Poland.


On the basis of customer quality service studies
we can watch behaviour in the following areas:

  • methods of conducting commercial discussions
  • attitudes to customers
  • employee's personal culture
  • knowledge of products and services
  • sharing the knowledge with customers
  • the way of offering services or products
  • employee's appearance, order at the work place
  • assessment of work quality by potential customers - auditors